sq999 Terms & Conditions

1. Introduction

Welcome to sq999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and sq999 ("we", "us", "our") governing your use of the sq999 website, mobile platform, and all associated services, including cricket betting, live casino, slots, crash games, and basketball wagering.

By registering an account, making a deposit, or placing a bet on sq999, you confirm that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our platform. These Terms should be read alongside our Privacy Policy and Responsible Gaming guidelines, which form part of the overall agreement between you and sq999.

2. Eligibility Requirements

To register and use sq999, you must meet all of the following eligibility criteria without exception. We reserve the right to verify your eligibility at any time and to suspend or close your account if you are found to be ineligible.

• You must be at least 21 years of age at the time of registration. Players under 21 years old are strictly prohibited from using sq999.
• You must be a resident of or currently located in a jurisdiction where online betting and casino gaming is not explicitly prohibited by local law.
• You must have full legal capacity to enter into a binding contract. Individuals who have been declared legally incapacitated may not register.
• You must not be registered on any self-exclusion list or have a self-imposed restriction that prohibits you from accessing online gambling services.
• You must register only one account per household. Operating multiple accounts is strictly prohibited and may result in permanent account closure and forfeiture of funds.

3. Account Registration and Verification

When registering your sq999 account, you agree to provide accurate, complete, and up-to-date personal information. Providing false or misleading information during registration is a serious breach of these Terms and may lead to immediate account suspension and the forfeiture of any pending winnings or balances.

• You are responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with any third party.
• sq999 may require identity verification (KYC) before processing your first withdrawal. Acceptable documents include a valid National ID (NID), passport, or driving licence.
• You must notify sq999 immediately if you suspect any unauthorised access to your account. We cannot be held liable for losses resulting from your failure to safeguard your login details.
• sq999 reserves the right to refuse registration to any individual at its sole discretion, without obligation to provide a reason.

Each player is permitted to hold exactly one active account on sq999. If duplicate accounts are detected, we reserve the right to merge or close them, retaining only the original account and its verified balance.

4. Deposits and Withdrawals

sq999 supports a range of fast and convenient payment methods tailored to the Bangladesh market. All financial transactions on our platform are processed with SSL encryption to ensure the safety and integrity of your funds.

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Minimum deposit amounts and processing times vary by payment method.
• Withdrawals are processed within 24-72 hours subject to successful KYC verification. The minimum withdrawal amount is ৳500 per transaction.
• Deposits and withdrawals must be made using a payment method registered in your own name. Third-party payments are not accepted and will be returned.
• sq999 reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms.
• Chargebacks are strictly prohibited. Any attempt to reverse a legitimate deposit through your payment provider will result in immediate account suspension and legal escalation where applicable.

All transactions on sq999 are conducted in Bangladeshi Taka (৳ BDT). Currency conversion fees, if applicable, are the sole responsibility of the player. sq999 does not charge platform-level transaction fees for standard deposits and withdrawals.

5. Bonuses and Promotions

sq999 offers welcome bonuses, reload promotions, free spins, cashback offers, and seasonal promotions to eligible players. All bonus offers are subject to the following general conditions, as well as any specific terms communicated at the time of the offer.

• All bonuses are subject to a wagering requirement (rollover) unless stated otherwise. The standard rollover is communicated on the specific promotion page.
• Bonuses may only be used for the specific games or betting categories designated in the promotion. Free spins, for example, are typically limited to specific slot titles.
• sq999 reserves the right to withdraw or modify any bonus offer at any time. Players who have already claimed a bonus will retain that bonus subject to the original terms applicable at the time of claim.
• Bonus abuse — including but not limited to exploiting promotional errors, using automated systems, or colluding with other players — is strictly prohibited and may result in forfeiture of bonuses and winnings.

A welcome bonus is offered to new players on their first deposit. The welcome bonus amount, wagering requirement, and validity period are specified in the active promotion. Players from Dhaka, Chittagong, Sylhet, Khulna, and all other regions of Bangladesh are equally eligible to claim promotions, subject to meeting the eligibility criteria above.

6. Betting Rules and Fair Play

All bets placed on sq999 — including cricket betting (BPL, T20, ICC tournaments, and Bangladesh Tigers matches), sports betting on basketball and football, and casino games including slots, live casino, and crash — are subject to the following rules.

• All game outcomes on sq999 are determined by certified Random Number Generator (RNG) technology or live human dealers. Results are final and are not subject to manual alteration.
• The use of bots, scripts, artificial intelligence, or any automated system to place bets or interact with the platform is strictly forbidden and constitutes grounds for immediate account termination.
• sq999 reserves the right to void bets placed in error, due to technical faults, or where there is clear evidence of system exploitation. Affected players will be notified and any net deposits returned.
• Suspected match-fixing, insider information abuse, or any form of fraud will result in immediate account suspension, forfeiture of all funds, and referral to relevant authorities.

7. Responsible Gaming

sq999 is committed to promoting responsible gaming. We provide tools and resources to help our players maintain control over their gambling activity. Gambling should be an entertaining activity, not a source of financial distress. If you feel that your gambling is becoming problematic, please contact our support team immediately.

• Players may request deposit limits, session time limits, or a temporary cooling-off period through the account settings or by contacting customer support.
• Self-exclusion is available to any player who wishes to take a break from gambling. Self-exclusion periods range from 30 days to permanent exclusion. During self-exclusion, sq999 will not send promotional communications.
• We work to prevent underage gambling. If we discover or reasonably suspect that a minor is using our platform, that account will be immediately suspended, all transactions reversed where possible, and the matter referred to the appropriate authorities.

8. Account Suspension and Termination

sq999 reserves the right to suspend, restrict, or permanently terminate any user account under the following circumstances, with or without prior notice depending on the severity of the breach.

• Violation of any clause within these Terms & Conditions, including providing false registration information, operating multiple accounts, or attempting to defraud the platform.
• Conduct that is abusive, threatening, or harassing toward sq999 staff or other players — whether through in-platform messaging, live chat, or any other communication channel.
• Evidence of money laundering, match-fixing, or any other activity that is illegal under applicable law.
• Non-compliance with a KYC or anti-money laundering (AML) request within the timeframe specified by sq999's compliance team.

9. Privacy and Data Protection

sq999 is committed to protecting your personal data. All information collected during registration, KYC verification, and platform usage is stored securely using SSL encryption and is processed in accordance with our Privacy Policy.

We do not sell, lease, or share your personal data with unauthorised third parties. Data may be shared with payment processors, fraud prevention agencies, and regulatory bodies only to the extent necessary to fulfil our legal obligations. For full details, please read our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, sq999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of funds due to technical failure, third-party payment delays, or force majeure events.

• sq999 does not guarantee uninterrupted access to the platform. Scheduled maintenance, server upgrades, or unforeseen technical issues may temporarily affect platform availability. We will endeavour to provide advance notice of planned downtime.
• sq999's total aggregate liability to any player for any claim arising under these Terms shall not exceed the net amount deposited by that player during the 30 days preceding the claim.
• Nothing in these Terms excludes or limits sq999's liability for fraud, gross negligence, or any other matter for which liability cannot be excluded or limited by law.

11. Amendments to These Terms

sq999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will provide reasonable notice via email or an in-platform notification at least 7 days before the changes take effect. Your continued use of sq999 after the effective date of any amendment constitutes your acceptance of the revised Terms.

We recommend that all players review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at sq999.vip/terms-conditions. The "Last Updated" date at the top of this page indicates when the Terms were last revised.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably through our customer support team should be submitted in writing to sq999 via our official contact email. sq999 is committed to fair and transparent dispute resolution. In the event a dispute cannot be resolved internally, players may seek recourse through applicable legal channels. sq999 operates as a safe and reliable platform with fair play standards upheld across all games and betting markets.

13. Contact Us

If you have any questions, concerns, or complaints relating to these Terms & Conditions, please contact our support team. Our support staff are available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all across Bangladesh. Email: [email protected] (plain text only — not a clickable link).